What We Collect and Why
When you open an account we ask for your name, phone number, and email so we can verify withdrawals and send login codes. Payment details — your Touch 'n Go eWallet number, Boost account, or GrabPay handle — stay with the payment provider; we see only
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a transaction reference when a deposit clears. We log your device type, browser, and IP address to spot unusual activity and keep your account safe. Session cookies remember your login so you don't need to re-enter credentials every visit, and preference cookies save your language choice
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and table layout. We don't sell your information to third parties. Where local law permits we may share account records with payment processors to complete a withdrawal, or with our support team when you contact us. Data is stored on secure servers and encrypted during transfer.
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We keep account records for as long as your account is active plus the retention period required by applicable regulation; closed accounts are archived and personal identifiers are removed after that window. You can request a copy of the data we hold, ask us to correct
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an error, or close your account and request deletion by contacting support through live chat or the email below. Requests are handled within the timeframe set by local data-protection rules where they apply. This policy may be updated; we'll post changes here and notify active account
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holders by email when a material change occurs.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.